Using the Website

All of the transactions described in this section can be performed through the website.

When using the Program website, participants can access basic information (e.g., administrative forms, the Perspectives newsletter) without first logging in to their Program account. However, participants must log in to their Program accounts to process a transaction or access other account information.

Please refer to “Program Website” under Forms, Tools and Resources for a list of information participants can access and transactions they can perform through the website. “Program Website” also includes information on how participants can access their online accounts at

Using the Telephone

The Customer Service Center is available 24 hours a day, seven days a week (except for routine maintenance). You can call the Customer Service Center to get information about your account or to be connected with a Customer Service Associate (CSA). (For plan level information and assistance, you can also call the Plan Administrator Line described under Forms, Tools and Resources.)

When participants need information about their account, you can tell them about the Customer Service Center. The Customer Service Center allows participants to choose from a number of options to get the information they need. Please refer to page “Customer Service Center” under Forms, Tools and Resources for information participants can access.

Through the Customer Service Center, plan participants have direct access to CSAs from Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Transaction requests received by 4:00 p.m. ET on a business day are processed on the same business day. Transaction requests received after 4:00 p.m. ET (or on a non-business day) are processed on the next business day.