Program Services

Service Promise

Service isn’t just something we talk about.  We measure it, manage it, and deliver it.  We take service standards seriously because that’s what keeps you satisfied year and year.

PLAN SPONSORS
Superior Plan Sponsor Services

The Program focuses on delivering superior Plan Sponsor Services from plan conversion to ongoing testing and reporting. Whenever possible, we deliver signature-ready documentation so you can spend time on the management of your business and practicing law. From the very beginning at conversion and plan implementation, right through recordkeeping services and compliance services, we are there to help. Throughout the process Plan Sponsors will have access to easy-to-use, state-of-the art tools, and will be receiving important communications to stay educated about their plan. Learn More
PLAN PARTICIPANTS
Focused on Participation

The key to a successful retirement program is employee participation. And the key to participation is using an engaging and informative employee communications strategy that helps illustrate the value of the benefits your plan provides. For that reason, the Program has developed a suite of participant communication and services that meets the specific needs of the legal community and focuses on key areas, including enrollment, education, ongoing support, communication and investment.   Learn More
Our service standards are subject to financial penalties should Voya fail to meet timeliness and accuracy. They are monitored quarterly, and demonstrate the Program’s commitment to service excellence.

SELECT LIST OF SERVICE STANDARDS

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Program Services Flyer

Download the Program's Full Services Brochure

Member Client service contacts:

Customer Service Associates
Mon. - Fri., 8:00 a.m.- 8:00 p.m.,
Eastern Standard Time. 800.348.2272

Voice Response Unit
(automated service) Participant Account information available 24 hours a day, seven days a week. 800.348.2272

Plan Administrator Line
Mon. - Fri., 8:00 a.m. - 8:00 p.m.,
Eastern Standard Time. 800.752.6313