Client Support for Plan Sponsors - Standard Services

  • Online payroll administration
  • Loan repayment processing
  • Loan default monitoring
  • Loan interest rate modeling
  • Document services
  • Plan amendments and restatement 1
  • Non-discrimination and top heavy testing
  • Contribution calculations2
  • Preparation of required notices
  • Plan design consulting
  • Form 5500 and 8955-SSA preparation
  • Plan audit assistance
  • Plan Health tool

All three Program service providers have a combined 80 service standards, some with risk of financial penalty. 3 

 

Participant Experiences

The Program provides each participant with the personalized, targeted and actionable messaging across multiple touch points. We provide information your employees need when and how they want it - via phone, email and online.

Online Education

  • myOrangeMoney® retirement calculator, an online experience designed to estimate monthly retirement income.
  • Educational materials, articles and case studies

Personalized Services

  • Call Center
  • Education Seminars
  • Online enrollment experience and planning support
  • In-Plan advisory services and Social Security guidance4

Holistic Planning

  • Planning resources and individualized financial advice5

1 For pre-approved plans

² Contribution calculations do not include cross-testing or new comparability. If those calculations are requested, the plan sponsor would need to engage a third party / actuary at their own expense. The Program has negotiated preferred pricing with a third party administrator.

3 All performance standards are subject to the submission of relevant data and/or requests in “Good Order” as defined in the Agreement between Voya Financial and the ABA Retirement Funds. The table above provides an overview of select performance standards and service targets. Mercer Trust Company and Schwab are subject to service standards not represented in this table.

4 Advisory Services by Voya Retirement Advisors, LLC (“VRA”). For more information, please read the Voya Retirement Advisors Disclosure Statement, Advisory Services Agreement and your plan’s Fact Sheet.

5 Financial Professionals are Investment Advisor Representatives and Registered Representatives of, and offer securities and investment advisory services through, Voya Financial Advisors, Inc. (Member SIPC).

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