Plan Administrator Resources
As a Plan Administrator, you have access to several dedicated resources (in addition to this guide) to help you manage your firm’s retirement plan and respond to inquiries from plan participants.
Sponsor Web
Sponsor Web is a suite of Web-based applications for Plan Administrators to manage plan activity and share data with the Program. Visit the Sponsor Web page for more information.
By Phone
Core Clients - 877.275.3182
Our core clients line is available Monday – Friday, 9:00 a.m. – 5:00 p.m., Eastern Standard Time.
Executive & Preferred Clients - 800.554.0073
Executive & preferred line is available Monday – Friday, 9:00 a.m. – 5:00 p.m., Eastern Standard Time.
Sole Proprietors - 800.752.6313
Our sole proprietors administrator line is available Monday – Friday, 8:00 a.m. – 8:00 p.m., Eastern Standard Time.
Mail and email
Plan administrators can always contact the Program by mail or email. All correspondence is responded to or acknowledged within three business days. If additional research is necessary, the complete response is generally provided within 10 business days.
Regular Mail
ABA Retirement Funds Program
P.O. Box 990073
Hartford, CT 06199
Overnight Mail
ABA Retirement Funds Program
One Orange Way
Windsor, CT 06095
800.348.2272
Email (general inquiries)
contactus@abaretirement.com
Administrative Forms can be emailed to
ProgramForms@voyaplans.com
FAQs
By checking your eligibility requirements in your adoption agreement, and the definition of entry date. This is all found in section 3 of the adoption agreement. If your firm elected the one year of eligibility criteria, this also requires that the employee work 1,000 hours of service in that first year of employment.
Enrollment Kit materials are found within the Program Overview Guide. Share the Program Overview Guide with your employees to provide them everything they need to get started.
See the link for Program Enroll in the upper right area of the Enrollment Package or on the homepage of our website Employees enroll themselves in your plan.
Notify the Program of their employment status change by submitting a Participant Data Change Form.
Participants can log on to their accounts through the Program’s website or submit the Beneficiary Designation Form.
Participants can log on to their accounts through the Program’s website or submit the Participant Data Change Form.