Investment Election Changes & Transfers
Using the Website, Telephone or Form
All of the transactions described in this section can be performed through the website.
When using the Program website, participants can access basic information (e.g., administrative forms, the Perspectives newsletter) without first logging in to their Program account. However, participants must log in to their Program accounts to process a transaction or access other account information.
Please refer to “Program Website” under Forms, Tools and Resources for a list of information participants can access and transactions they can perform through the website. “Program Website” also includes information on how participants can access their online accounts at www.abaretirement.com.
Using the Website
Step 1 – Access the Website
Participant accesses our website at www.abaretirement.com and proceeds to Participant Login.
Step 2 – Log In
Participant enters his/her Social Security number (or, if applicable, the Username he or she has created) and password (see the link “Forgot Your Password?” for instructions on obtaining a password reminder or resetting the password).
Step 3 – Select a Plan
Participant selects the plan for which the transaction is being processed.
Step 4 – Request a Transaction
Participant goes to the “Manage Investments” tab to change investment elections for future contributions, reallocate current balances or perform a fund transfer.
Step 5 – Process Participant’s Request
The Program processes the participant’s request and issues a confirmation notice.
Using the Telephone
The Customer Service Center is available 24 hours a day, seven days a week (except for routine maintenance). You can call the Customer Service Center to get information about your account or to be connected with a Customer Service Associate (CSA). (You can also call the Plan Administrator Line described under Forms, Tools and Resources.)
When participants need information about their account, you can tell them about the Customer Service Center. The Customer Service Center allows participants to choose from a number of options to get the information they need. Please refer to “Customer Service Center” under Forms, Tools and Resources for information participants can access.
Through the Customer Service Center, plan participants have direct access to CSAs from Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Transaction requests received by 4:00 p.m. ET on a business day are processed on the same business day. Transaction requests received after 4:00 p.m. ET (or on a non-business day) are processed on the next business day.
Step 1 – Call the Customer Service Center
The participant calls the Customer Service Center at 800.348.2272 and follows the directions to complete the transaction.
Step 2 – the Program’s Role
The Program will process the participant’s request and send a confirmation notice.
Using Change of Investment Election Form
Step 1 – Complete Change of Investment Election Form and Send to the Program
To change the allocation of future contributions, a participant can access the website, call the Customer Service Center or complete a Change of Investment Election Form. This section describes requesting the transaction using Change of Investment Election Form.
Step 2 – the Program’s RoleThe Program will process Change of Investment Election Form upon receipt and send a confirmation notice.