All of the transactions described in this section can be performed through the website.

When using the Program website, participants can access basic information (e.g., administrative forms, the Perspectives newsletter) without first logging in to their Program account. However, participants must log in to their Program accounts to process a transaction or access other account information.

Please refer to “Program Website” under Forms, Tools and Resources for a list of information participants can access and transactions they can perform through the website. “Program Website” also includes information on how participants can access their online accounts at

Transactions requested through the website or the Customer Service Center take place at the close of business that day (if the transaction is completed by 4:00 p.m. ET)

Using the Website

Step 1 – Access the Website

Participant accesses our website at and proceeds to Participant Login.

Step 2 – Log In

Participant enters his/her Social Security number (or, if applicable, the Username he or she has created) and password (see the link “Forgot Your Password?” for instructions on obtaining a password reminder or resetting the password).

Step 3 – Select a Plan

Participant selects the plan for which the transaction is being processed.

Step 4 – Request a Transaction

Participant goes to the “Manage Investments” tab to change investment elections for future contributions, reallocate current balances or perform a fund transfer.

Step 5 – Process Participant’s Request

The Program processes the participant’s request and issues a confirmation notice.

Using the Telephone

The Customer Service Center is available 24 hours a day, seven days a week (except for routine maintenance). You can call the Customer Service Center to get information about your account or to be connected with a Customer Service Associate (CSA). (You can also call the Plan Administrator Line described under Forms, Tools and Resources.)

When participants need information about their account, you can tell them about the Customer Service Center. The Customer Service Center allows participants to choose from a number of options to get the information they need. Please refer to “Customer Service Center” under Forms, Tools and Resources for information participants can access.

Through the Customer Service Center, plan participants have direct access to CSAs from Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Transaction requests received by 4:00 p.m. ET on a business day are processed on the same business day. Transaction requests received after 4:00 p.m. ET (or on a non-business day) are processed on the next business day.

Step 1 – Call the Customer Service Center

The participant calls the Customer Service Center at 800.348.2272 and follows the directions to complete the transaction.

Step 2 – the Program’s Role

The Program will process the participant’s request and send a confirmation notice.

Using Change of Investment Election Form

Step 1 – Complete Change of Investment Election Form and Send to the Program

To change the allocation of future contributions, a participant can access the website, call the Customer Service Center or complete a Change of Investment Election Form. This section describes requesting the transaction using Change of Investment Election Form.

Retirement fund change of investment election form.

Instructions for Completing Change of Investment Election Form

A. You complete the employer information that relates to the plan. 
B. The participant completes the participant information. 
C. The participant completes the investment election information, using whole percentages by specifying:

  • The investment options to receive contributions, and
  • The contribution type (employer or employee) that is affected; each column must total 100%.

The participant must sign and date the Form on page 2, then send it to the Program.  

Note: Additional instructions to the participant are printed on the back of the Form. The participant submits the form to the Program using one of the methods provided under “Mail & Email” in the Forms, Tools and Resources section of this Guide.

Step 2 – the Program’s Role

The Program will process Change of Investment Election Form upon receipt and send a confirmation notice.